EDIT: I found this most suitable.
Some years ago I got a laptop from HP. The irony is that my laptop was used by HP service center more than me!
The following email screens will explain what kind of Customer Help is provided by the so called MNC Hewlett-Packard!
So I didn’t receive any reply, No calls! After 8 days, I wrote another email to them!
As soon as I sent this email, I got a call from the service center!
And so I went the to the service center and collected my laptop. But I made sure if the Director Mr. Chintamani Lele knew this. So I wrote this email to him
Immediately Mr. Chintamani Lele from Vintech replied !!
And so the HP guys take it from here and NO one replied for 13 days! Which made me send them another email as below:
After 4 days from the email above, I got a reply from Sanjay Kumar, HP India Sales saying the below:
Immediately I asked him and ETA to which he replied Next Monday!
But its already passed Monday! And no reply yet. So I shoot out another email!
And on 23rd Sept, I get this in reply! Should I laugh or cry?! The guy was on leave until 21st and still on leave on 23rd! Wow HP!
so what happened finally ?
This was brought up in class a couple of days ago, will definately share. Thanks!
Nothing actually, those guys never replied back. I got busy to complain to consumer court.
I have gone through almost same ordeal, and must confirm that HP customer service are worst here in north india too. For some time i had almost become a regular visitor to the service center. My pavilion was and continues to produce heat enough to turn an egg into ommelette. After many threats of a consumer court case they still greeted me that blatant smile and every time Told me that my problem was minute and resolved by cleaning of fan. But the problem resumed itself after few days. Owing the hectic schedule i have given up too. But i have seen to it that noone in my circle wastes his/her money on a HP laptop.
If the guy above me’s laptop wasnt overheating then they would have stopped and thought about what they were posting. Should have checked out http://notebookcoolingpads.info and bought a cooling pad!
dear friend you must approach consumer court as they are very fast and reliable against such issues…………